Escalation intelligence

Not more logs.
Just the right ones

Packtly assembles exactly the context your debugger needs the moment a customer escalates — nothing reconstructed, nothing missing.

Get early access See how it works
browser state backend logs agent trace environment 📦 packet ready
How it works
01
🚨
Customer escalation triggered
Support flags the issue. Packtly activates on the session automatically.
→
02
👾
Packtly chomps the context
Browser state, logs, agent trace, network — captured and correlated to the exact session.
→
03
📦
Packet assembled + redacted
PII flagged, evidence structured, repro steps generated. Nothing missing, nothing extra.
→
04
⚡
Agent or engineer debugs
Feed the packet to Claude Code, Cursor, or your engineer. First move happens without a single question.
→
What's in every packet
🌐
Browser evidence
Console logs, network HAR, DOM state at failure
📋
Backend logs
Correlated to the exact session timeline
🤖
Agent trace
LLM calls, tool use, reasoning steps, failures
📸
Screenshots
Annotated and timestamped automatically
🔁
Repro steps
Auto-generated from session replay
🌍
Environment
Browser, OS, model version, feature flags
🔒
Redaction review
PII flagged before engineering sees anything
📡
Network context
Requests, responses, latency, failures
Agent-native mode
Drop the packet into
Claude Code or Cursor.
Skip the archaeology.

Packtly formats the evidence packet as a structured context feed. Your debugging agent gets exactly what it needs — nothing reconstructed, nothing guessed.

# feed packet to agent
packtly fetch --ticket ESC-4821
→ assembling context...
browser ✓ 47 events
logs ✓ 312 lines
trace ✓ 8 LLM calls
repro ✓ 6 steps
→ packet ready. feeding agent.
Where Packtly fits
Decagon / Maven AGI
Resolve the 80%. Packtly handles the hard 20% that still needs engineering.
complementary
Jam / Bird Eats Bug
Frontend capture only. Packtly goes deeper — backend, agent trace, cross-layer.
we go deeper
LogRocket / FullStory
Always-on replay. Packtly is triggered, targeted, and built for engineering handoff.
different moment
LangSmith / Langfuse
Agent trace only. Packtly connects it to the customer, the browser, and the ticket.
we connect the layers

Ready to stop playing
context detective?

Packtly is in early development. Get access first and help shape what we build.

No spam. Early access only. We'll reach out personally.